Just wanted to give you guys an update on the 18-135 lens issue that I had told you about earlier.
I dug up the receipt for the lens and went on Nikon’s repair website to find out what I needed to do. I discovered that they have an online check-in service for repairs. Pretty cool. However, their website doesn’t explain that you will need to include a copy of your receipt with the item(s) you are sending in for repair. So if you’re sending something in and expect it to be covered under warranty, but SURE to include a copy of your receipt.
Overall, the process was very simple. You fill out the form on their website with your information, the equipment you are requesting repair for, and the nature of the problem that you are having. After you submit it, you get two copies of the packing list to print as well as an address label to put on your box. Then all you have to do is pack and ship your items with the packing list and copy of your receipt included and that’s it. Once they receive it you will get a confirmation e-mail.
If the item isn’t covered under warranty or there are other issues, Nikon will contact you to either authorize the repairs or have the unit sent back.
I will be sure to keep you posted and let you know how my experience goes, as this is the first time that I have had to use their service. Stay tuned!